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PostNet, The Highlands of Flower Mound, Texas*
PostNet, The Highlands of Flower Mound, TX
(aka PostNet, Highland Village location)
"PostNet error costs customer $500 so the customer went postal"
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PostNet franchises offer from shipping services – UPS, FedEx, and
US Postal Service – to a variety of printing services, copy and finishing services, digital services, notary and fax
services, office supplies to mailbox rentals, according to its website, postnet.com.
But its Flower Mound, TX, location (PostNet #744, The Highlands of Flower
Mound), adjacent the Shops at Highland Village, allegedly cost one Highland Village resident $500 for a clear and
unmistakable error in 2013.
"PostNet (6101 Long Prairie Rd #744) cost us $500 with its error and the
owner refuses to take any responsibility. The location is totally inept and incompetent at shipping and documentation,
and its employees have been very rude to us. Never again will we tolerate such disrespect from this so-called locally
owned business," alleges a former customer from neighboring Highland Village.
Highland Village, which enjoys a short border with Flower Mound, is located
primarily adjacent Lake Lewisville and it is a small, affluent city of 15,000. Highland Village was recently
selected as the location for the next generation super-sized Whole Foods Market and according to the city's website,
highlandvillage.org, it is the safest city in Texas for its size. While Highland Village also hosts the most state of
the art Wal-Mart in the world, which serves sushi, it was designed to incorporate an iconic 1870 landmark pecan tree,
whose canopy provides comfort to visitors, and the location includes Wal-Mart’s first bike shop, a children’s
entertainment area and a new approach to fresh food.
| Highland Village Texas Business Reviews |
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| Courtesy city-data.com |
PostNet, in part, acts as the "middle person" between the customer and major
carriers such as USPS and UPS. "PostNet employees, however, typically lack the training and knowledge for proper documentation
and forms for national and international shipping. Unlike your local post office with rigorous training programs, the faces
you are likely to see at PostNet often resemble high school and college students who work part-time and lack motivation
and incentive," says a Flower Mound resident.
According to the
Highland Village resident and former PostNet customer, "'We needed international shipping for medical records to a loved one
who required surgery abroad, so, in addition to standard forms for international shipping, PostNet filled out
an "unnecessary form," which proved costly. Carriers UPS (United Parcel Service), USPS (US Postal Service), and FedEx,
respectively, each subsequently stated that PostNet had completed and filed an unnecessary "value form," because
the form it completed was not required for medical records and data being shipped abroad. While the form completed and attached
by PostNet also indicated the name PostNet on the header or top of the page, it was a form generated solely by PostNet
and not the other carriers. PostNet's form caused our loved one to incur $500 in importation (value) taxes, which was unconscionable,
but it gets worse. PostNet, Flower Mound, adjacent Shops at Highland Village, stated to me, "It is not our fault! If you have
a problem with the shipping, take it up with UPS!" I was speechless because I had only asked why did PostNet file and attach
an unnecessary form that generated a $500 cost to us. While additional harsh words were hurled at me at the location,
each rude, loud statement was made in front of customers and in the presence of our two year old son (who cried when he heard
the loudness of the disrespect leveled at his mother). We have since severed all business relations, personal and otherwise,
with this egregious, unprofessional business, PostNet, #744 The Highlands of Flower Mound, and now drive the
extra mile to the US Post Office, where they treat us as humans and with respect
and know which forms to complete and how shipping should be conducted.'"
A google.com reviewer two years ago posted the following
scathing comment on our subject, PostNet, 6101 Long Prairie Rd, Flower Mound: "Good prices but terribly rude people.
No help whatsoever and simply mean. They ruined MY paper and said it was MY fault. They didn't even know how to work their
own machines. Avoid this place like the plague!!!"
Later, the Flower Mound PostNet #744 store allegedly reiterated to
the Highland Village resident that "UPS was at fault." The Highland Village resident further stated that "it was difficult
being raised in a nation where communism once reigned and ruled as supreme law, but I am thankful to be a US citizen where
capitalism allows freedom and choice in life and in business." Absent from PostNet was also an apology. The Highland
Villager has gone postal, US Post Office that is.
*Article is considered a business review only and the reader is encouraged
to make his or her own decision. I confirm that the information contained in this business review is true and accurate and represents
my actual first-hand experience, or experience which I am authorized to discuss. I confirm that I do not work for, am not
in competition with, and am not in any way related to the service provider in this review.
See also
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